1. Acceptance of Terms
By visiting our website, requesting a strategy call, signing a service agreement or otherwise engaging with our services, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company, you confirm you have the authority to do so.
2. Services Provided
Kairos Media is a performance marketing agency. We provide services that may include — but are not limited to — Google Ads management, Meta (Facebook and Instagram) Ads management, landing page design and development, conversion tracking setup, creative production (static ads, video, Reels), copywriting, strategy consulting, and reporting. The exact scope, deliverables, timelines and fees for any engagement will be set out in a separate service agreement, proposal or scope document signed between you and Kairos Media.
3. Fees, Invoicing & Ad Spend
- Our published monthly retainer fees (e.g. Starter, Growth, Scale) cover our management and creative work. Ad spend — the budget paid to Google, Meta or any other platform — is separate and paid directly by you to the relevant platform.
- Invoices are issued at the start of each billing cycle and are payable within seven (7) days unless otherwise agreed in writing.
- Applicable taxes (GST or equivalent) are charged in addition to our fees.
- Overdue invoices may incur late-payment interest and/or suspension of services until cleared.
4. Engagement Term & Cancellation
Our plans are month-to-month with no long-term lock-ins. Either party may pause, downgrade, upgrade or cancel an engagement by providing at least seven (7) days written notice prior to the next billing cycle. Fees already paid for the current cycle are non-refundable. Ad spend already committed to live platforms will continue to run until the campaign end date or until paused, at your direction.
5. Your Responsibilities
- Provide accurate business information, brand guidelines, photos, testimonials and any other inputs we reasonably require to deliver the work.
- Grant timely access to your ad accounts, analytics, website, GA4 and similar platforms.
- Respond to leads and enquiries promptly. We are responsible for generating leads; converting them depends on your sales process.
- Ensure that any materials you provide (logos, photos, text, testimonials) are owned by you or properly licensed and do not infringe third-party rights.
- Comply with applicable laws, platform policies (Meta, Google, etc.), and advertising standards.
6. Performance & Results
Marketing outcomes depend on multiple factors including ad spend, market conditions, your offer, sales follow-up, seasonality and platform changes. While we use industry best practices and our experience to drive results, we do not guarantee specific outcomes such as a particular number of leads, sales, conversions or revenue. Past case studies are illustrative, not predictive of your results.
7. Intellectual Property
- Upon full payment of fees, all final creative deliverables produced specifically for you (ad creatives, copy, landing pages, reports) become your property. You may use them for any lawful purpose.
- Working files, templates, frameworks, internal processes, strategies, and proprietary tools developed by Kairos Media remain our intellectual property and may be reused for other clients.
- We reserve the right to feature your business name, logo, results and high-level case study data in our marketing (website, social media, decks, presentations) unless you explicitly opt out in writing.
- All website content (text, design, logos, graphics, code) on this site is the property of Kairos Media or used under licence and protected by applicable copyright and trademark laws. You may not copy, distribute or create derivative works without our prior written permission.
8. Confidentiality
Each party agrees to keep confidential information shared during the engagement (business plans, financials, strategies, ad accounts, creative briefs, customer data) confidential and not disclose it to third parties except as required to deliver the services or by law. Confidentiality obligations survive termination of the engagement for a period of three (3) years.
9. Third-Party Platforms
Our services rely on third-party platforms (Google, Meta, LinkedIn, WhatsApp, analytics tools, etc.). We are not responsible for changes to those platforms, downtime, policy changes, account suspensions, ad disapprovals, billing issues originating from those platforms, or any disruption caused by them. Where possible we will work with you to resolve such issues but cannot guarantee outcomes.
10. Limitation of Liability
To the maximum extent permitted by law, Kairos Media's total liability for any claim arising out of or relating to these Terms, the services or your use of our website shall not exceed the total fees paid by you to Kairos Media in the three (3) months immediately preceding the event giving rise to the claim. We shall not be liable for any indirect, incidental, consequential, special or punitive damages, including loss of profits, revenue, data, goodwill or business opportunities.
11. Indemnification
You agree to indemnify and hold Kairos Media, its officers, employees and affiliates harmless from any claims, damages, losses or expenses arising from (a) your breach of these Terms, (b) any content, materials or information you provide to us, (c) your violation of any law or third-party right, or (d) misuse of the services or the deliverables.
12. Termination
Either party may terminate the engagement immediately for material breach of these Terms that is not cured within seven (7) days of written notice. Upon termination, all outstanding fees become immediately due. We will return or hand over all client-owned assets in our possession.
13. Force Majeure
Neither party shall be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action, internet outages, or platform-wide outages.
14. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra, India.
15. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the site or services after changes constitutes acceptance of the updated Terms.
16. Contact
For any questions about these Terms, contact us:
- Email: hello@the_kairosmedia.in
- Phone: +91 72185 45120
- Address: Pune - Maharashtra, India