1. Information We Collect
We collect information you provide directly to us, information collected automatically when you use our website, and information from third parties.
- Contact information — name, email address, phone number, WhatsApp number, business name, role, and city — when you book a strategy call, request an audit, fill out a form, or reach out via WhatsApp / phone.
- Business information — industry, location, current marketing spend, website URL, ad account details, and other information you voluntarily share during consultations or while we work together.
- Marketing platform data — when we manage your Google Ads, Meta Ads, GA4, landing pages, or similar accounts on your behalf, we access campaign performance data, conversion data, audience data and reports that belong to your accounts.
- Usage data — IP address, browser type, device type, pages visited, time spent on the site, referrer, and similar technical information collected automatically via cookies and analytics tools.
- Cookies and similar technologies — we use first-party and third-party cookies for analytics, retargeting, and improving the site experience. You can disable cookies in your browser settings.
2. How We Use Your Information
- To respond to enquiries, schedule strategy calls and deliver audits.
- To provide the marketing services you have engaged us for — campaign management, creatives, landing pages, reporting.
- To send transactional emails (proposals, invoices, reports) and occasional service updates.
- To improve our website, services and case studies (with anonymised or aggregated data only).
- To meet legal, accounting and regulatory obligations.
3. Sharing of Information
We do not sell or rent your personal data. We may share information with:
- Service providers we use to operate our business (e.g. email, CRM, analytics, payment processors, hosting, communication platforms such as Google Workspace, WhatsApp Business and similar) — bound by confidentiality obligations.
- Marketing platforms (Meta, Google, LinkedIn, etc.) when executing campaigns on your behalf or within your own ad accounts.
- Legal authorities if required to comply with applicable law, legal process, court order, or to protect our rights or the safety of others.
- Business transfers — in connection with any merger, acquisition or sale of all or part of our assets, in which case we will notify you of any change in ownership of personal data.
4. Client Data and Ad Accounts
If you engage us for marketing services, you retain 100% ownership of your Google Ads account, Meta Business Manager, landing pages, ad creatives, audiences and conversion data. We access these accounts only as managers, with your permission. If our engagement ends, all assets remain with you.
5. Data Retention
We retain personal data only as long as necessary to provide our services and fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Enquiry data is typically retained for 24 months unless you request earlier deletion. Client engagement data is retained for the duration of our engagement plus 7 years for tax and audit purposes.
6. Data Security
We implement reasonable technical and organisational measures to protect your personal data — including encryption in transit, access controls, secure password practices, and routine reviews of our service providers. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law (including the Digital Personal Data Protection Act, 2023 of India), you may have the right to:
- Access the personal data we hold about you.
- Request correction or update of inaccurate data.
- Request deletion of your personal data (subject to legal retention requirements).
- Withdraw consent for processing where consent is the basis.
- Opt out of marketing communications at any time.
- Lodge a complaint with the Data Protection Board of India.
To exercise any of these rights, contact us at the details listed below.
8. Cookies and Tracking
We use cookies and similar technologies (pixels, tags, beacons) to operate the site, measure traffic, and run retargeting. You can control cookies via your browser settings. Disabling cookies may affect the functionality of the site.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of every site you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. International Transfers
Our service providers may store or process data outside India (for example, cloud hosting in the EU, US, or other regions). We take steps to ensure such transfers are protected by appropriate safeguards consistent with applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. Material changes will be communicated by email where practicable. Continued use of our site or services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, complaints or requests about this Privacy Policy or our handling of your personal data, please contact us:
- Email: hello@the_kairosmedia.in
- Phone: +91 72185 45120
- Address: Pune — Maharashtra, India